These terms apply when you use liveinseven.com or hire Live In Seven for website, Local SEO, Google Local Services Ads, Google Ads, Meta Ads or Live In Seven CRM work. Live In Seven is a digital marketing agency based on Cape Cod, Massachusetts. Contact: contact@liveinseven.com, +1 508-299-5457, or WhatsApp +1 508-718-8085.
If a written proposal or invoice says something different from these terms, the proposal or invoice governs for that project.
You get a fixed price in writing before any work starts. Published prices are in US dollars and current as of the date on this page:
Prices may change for new projects. A price already quoted to you does not change.
Advertising spend is not included in any monthly fee. What you spend on ads is paid by you directly to Meta or to Google, on your own payment method, in your own account. You set the cap and you can see exactly where it went. Our fee covers the work around it: strategy, campaign setup, targeting, creatives, budget adjustments and reporting.
Google Local Services Ads charge per lead rather than per click, and Google decides which trades and areas are eligible. We cannot guarantee eligibility, and the 20% management share is calculated on your actual lead spend for that month.
One-time projects are invoiced 50% before work starts and 50% on delivery, unless the proposal says otherwise. Monthly plans are billed in advance each month. Annual plans are paid once at the start of the term.
Invoices are due on receipt. Work may be paused on accounts more than ten days overdue. Launched sites stay online; work in progress stops until the balance is settled.
Most landing pages and refreshes are ready within a few days. Business websites and Shopify stores go live in seven days from the point where your content is approved.
That clock depends on you. To keep it, we need your text, photos, logo, prices and any account access within a reasonable time of asking, and feedback on each round within two business days. Delays on your side move the delivery date by the same amount.
Every project includes two rounds of revisions on the agreed scope. Further rounds, or new pages, features and sections that were not in the proposal, are quoted separately before we do them. Nothing extra is ever billed without your written approval first.
Once your invoice is paid in full, the finished site, its content and its files are yours. Your domain stays in your name and your hosting account stays under your control. Nothing is locked to us.
You keep ownership of everything you supply: text, photographs, logos and trademarks. You confirm you have the right to use what you give us. We keep the right to show the finished work in our portfolio and on our social accounts unless you ask us in writing not to.
Third-party components such as fonts, themes, plugins and stock imagery remain under their own licenses, which pass to you where the license allows.
Monthly plans, including maintenance and ads management, run on a signed service agreement, billed month to month, with no annual commitment. Either party may cancel with 30 days' written notice. This minimum of 30 days' written notice applies to every recurring service, including website maintenance, Local SEO, Google Local Services Ads management, Google Ads management, Meta Ads management and Live In Seven CRM. The current month is not prorated, and we finish the month you already paid for.
If you cancel a one-time project after work has begun, the 50% deposit is not refundable and any work completed beyond it is invoiced at the agreed rate. Annual plans stop renewing on request; the remaining term of a plan already paid is not refunded, but the service runs to the end of it.
We build and manage well, but we do not control search engines or ad platforms. We do not guarantee rankings, lead volume, cost per lead, sales, or approval by Google or Meta. Estimates and calculators on our site are illustrative, based on typical results, and are not projections of your outcome.
Services are provided as is, without warranties beyond those the law requires. Our total liability for any claim is limited to the amount you paid us in the three months before the claim. Neither side is liable for indirect or consequential losses, including lost profits.
We are not responsible for outages, policy changes, account suspensions or price changes at third parties such as Google, Meta, Shopify, your host or your domain registrar.
Plans. Live In Seven CRM is offered as monthly plans (Essential $197.90, Growth $297.90 and Scale $497.90 per month) or as annual plans paid upfront (Essential $1,970.90, Growth $2,970.90 and Scale $4,970.90 per year).
Implementation. Implementation is a separate one-time fee (Essential $497.90, Professional $897.90, Advanced $1,497.90), invoiced 50% to start and 50% at delivery. The timeline starts only after we receive the information, materials and access required. Third-party approvals are not guaranteed and have no set date.
Allowances. Monthly allowances renew each month and unused balance does not roll over. We alert you when usage reaches 80%. There is no hidden overage billing: extra capacity is bought in advance. The AI receptionist allowance also renews monthly and does not roll over. At 100% the AI receptionist pauses automatically and you are notified; nothing is charged beyond the allowance without your authorization. To keep using it that month you can buy an AI voice pack (+100 voice minutes, $69.90) or upgrade your plan.
Support. Support has a first response within 1 business day, which means we acknowledge the request and start handling it within one business day. It does not mean a guaranteed fix within one day, 24-hour human support, unlimited changes or custom development outside the agreed scope.
Your data. You own your contacts. On cancellation your contact list can be exported as a CSV. Ending the service stops the CRM account, its workflows and connected setup. Workflows, integrations and configuration do not transfer to another platform.
Cancellation. Monthly CRM plans can be cancelled with 30 days' written notice. Annual plans are paid upfront and are not refunded pro rata if ended early.
Your messages. You are responsible for the lawfulness of the messages sent to your own customers through the CRM, for holding the consent those messages require, and for approving the message templates before they are used.
A2P registration. We prepare and submit A2P registration, but approval is decided by third parties.
Third parties. Outages and policy changes at third-party platforms, carriers and messaging providers are outside our control.
Founder Offer. Founder Offer terms apply only to founding customers, under their written agreement.
If you voluntarily opt in to receive SMS messages from Live In Seven, you may receive marketing or non-marketing text messages depending on the consent option you selected.
Marketing messages may include promotions, special offers, discounts, service announcements, and related marketing communications.
Non-marketing messages may include appointment reminders, service updates, account notifications, follow-up messages, and customer support communications.
Message frequency may vary. Message and data rates may apply.
Reply STOP at any time to opt out of SMS messages. Reply HELP for assistance.
Consent to receive SMS messages is voluntary and is not a condition of purchase or use of Live In Seven services.
Your SMS opt-in data and consent will not be shared with third parties or affiliates for marketing or promotional purposes.
For information about how Live In Seven handles personal information, review our Privacy Policy.
By contacting us you agree we may reply by email or phone. We text you only if you checked one of the two separate, optional SMS consent boxes on our website form, and only with the type of messages that box covers. Reply STOP to opt out, HELP for help. Message frequency may vary and message and data rates may apply. Consent is optional and is not a condition of purchase. See our Privacy Policy for how that information is handled.
Wireless carriers are not liable for delayed or undelivered messages.
You must be at least 18 years old to opt in to receive SMS communications from Live In Seven.
These terms are governed by the laws of the Commonwealth of Massachusetts, and any dispute will be heard in the state or federal courts of Barnstable County, Massachusetts. If a clause here is found unenforceable, the rest stays in force.
We may update these terms. The date at the top changes when we do, and the version in force for your project is the one published when you accepted your quote. Questions: contact@liveinseven.com.